Carriers Obligations

Carrier is not responsible for running out of schedule and late arrivals at stops which have been caused by force majeure circumstances (including but not limited to: weather conditions, traffic jams on the roads, road works, actions by governmental bodies, queues at borders, customs and passport control, etc.), as well as due to actions of Passengers, which have an impact on fulfillment of Carrier’s obligations and other reasons, which Carrier could not have foreseen or prevented despite all the measures taken.

• Carrier is not responsible for Partners coaches running out of schedule and late arrival at stops as well as for not departed trips.
• Carrier is not responsible for any lost profit caused to Passenger in a situation where the coach has not reached the destination at the right time. In case of deviation from schedule, Passengers have rights as provided in transport laws (including as provided in Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004), including the right to penalties under transport laws. 
• Carrier is not responsible for any damages caused to Passenger in a situation where the coach has not reached the destination at the right time due to any circumstances beyond the Carrier’s control, such as force majeure, repairs of technical failure of the bus endangering health or life of Passengers, an event which the Carrier or a person assisting the Carrier, did not foresee and could not have foreseen with reasonable prudence, or other circumstances beyond the Carrier’s control, also due to any Passengers activities that affect the fulfilment of Carrier’s obligations.
• Passenger who has order a Travel for a route but is late for departure loses the right to travel using it on any other coach. Such ticket is not refunded.
• Carrier has the right to sell the Travels to the Passengers seat if the Passenger has not boarded the coach at the bus stop indicated on the Travel by the official departure time.
• Carrier is not obliged to check the contents of the Passenger’s luggage accommodated in the luggage compartment of the bus and Passenger is solely responsible to pack his luggage in a way that ensures maximum safety for the luggage of the Passenger and contents of it and for luggage and contents of other Passengers, not place items prohibited or unreasonable for carriage in the luggage compartment of the bus, unlawful items. Without limiting the foregoing, valuables such as jewelry, photo-video equipment, money, cheques, securities, fragile items, etc. can be carried in cabin luggage only, it is prohibited to carry these things in the luggage compartment of the bus. The carrier shall not be liable for the cabin luggage, except when damages occurred in case of a bus accident. Carrier shall not be liable for Passenger’s luggage carried in the luggage compartment of the bus if damages were caused not at the Carrier’s fault, the damage was caused by the fault of the Passenger, due to specific features of the luggage of Passenger and/or other Passengers or packing of luggage contents of Passenger and/or other Passengers. Compensation for damages is calculated on a depreciation basis (-10% annually). Compensation for damages shall be subject to proof of documents with legal value or other lawful means and shall be limited by any limit for damages set in national or international law applicable to the carrier and/or Passenger, whatever the smallest.
• Carrier encourages Passengers’ to use personal luggage protection methods (f.e. suitcase lock) as well as insurance for luggage
• In case a coach fails to depart due to Carrier’s fault or the trip is interrupted due to technical malfunctions of the coach, the Carrier arranges a substitute transport at the first opportunity. Passengers have rights as provided in transport laws (including as provided in Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004).
• In case a coach failed to depart due to Carrier’s fault a full fare is returned to the Passenger upon his request.

The Carrier has the right to refuse to transport the disabled person or person with reduced mobility in case it is not safe for the passenger or because it is physically impossible given the design of the vehicle.

Carrier has the right to refuse to provide carriage services and to refuse to refund the ticket in case if Passenger:

• does not have a valid travel document while boarding the coach for the international departure;
• has the Travel ticket to another name than on the personal travel document;
• does not arrive for the scheduled departure to the stop indicated on the purchased ticket unless customer service is informed at least 1 hour before the departure and necessary amendments on the order are done. Possible only if boarding within the same city;
• has not boarded the coach at the additional stops along the route by the official departure time or as instructed before the stop by the driver. Passengers not following the stopping time are not being waited;
• is under the influence or intoxicated;
• endangers or disturbs other passengers;
• hinders the course or safety of the Journey in any other way;
• presents incorrect documents necessary for crossing the border or if such documents are absent.
• does not meet the travel requirements for minors established by Carrier.

In case there are misunderstandings between a Passenger and state authorities regarding invalid visa, passport, travel insurance, counterfeit goods, etc., the coach crew has the right to leave the Passenger at the border or at the location nearest to it or to act in accordance with lawful orders given by the authorities. In this case travel ticket is not refunded.